Return and Refund Policy

Process

To receive a refund kindly contact us by email at  customerservice@villohome.com or call at 810-208-9223 and provide us the reason of return along with your order number.

Policy

Our return policy lasts 15 days from the day your order is delivered to your shipping address. If 15 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Under our "Return policy", you will need to pay the "Return Shipping Cost" and a "25% re-stocking Fees". 

Please note that we accept only “Full Order” returns under this policy. Partial return (for example: returning an unused material) is not acceptable.

To complete your return, we require a receipt or proof of purchase.

Damage and wrong items

Visible damage, concealed damage and wrong items must be reported within 7 calendar days of delivery. Photographs of the product, packaging and delivery condition from each side are required.

The 5% breakage allowance applies to stone tiles and wall panels sold by square foot. The allowance is calculated as 5% of the total ordered square footage. Breakage up to 5% of the total ordered square footage is the customer's responsibility and is not eligible for refund or replacement.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before refunds are posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@villohome.com

Sale, Clearance & Special order items (if applicable)

Our "Return Policy" is not applicable to Custom Orders, Container Orders, Special orders, Sale or Clearance items, even if you contact within 30 days from receiving the order.