Thank you for visiting and shopping at https://villohome.com/. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All our orders are processed on the same day as they are placed, and we aim to organise the pick-up of the order as soon as possible. Our standard delivery time is 5-7 working days from the time an order is placed.
At times, the delivery time is extended by another day or two due to situations that are out of our hands for example: the 3rd party carrier not turning up on the scheduled pick-up day or some unexpected delay at the carrier’s terminal after they pick-up the order. In such events, one of our consultants will reach out to the customer as soon as possible to inform regarding an expected delay and will provide the customer with a revised ETA.
We offer a “Standard LTL Delivery” under which, the order is unloaded on the Driveway, at the end of the Driveway or on the Curbside, whichever is more feasible. We strongly recommend customers to prepare an extra help on the delivery day to move the freight once it is unloaded by the driver. We do not offer the “Inside Delivery” at the moment which means the delivery driver will not be able to bring the material into your garage or storage area. Driver’s responsibility is limited to unloading the order with the liftgate.
Shipping Rates & Delivery Estimates
We offer Free Shipping across the contiguous United States and an estimated time of delivery is 5-7 working days from the day an order is placed.
Our standard LTL Shipping Carriers include but not limited to-
Estes Express Lines
Southeastern Freight Lines
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours from the time an order is shipped out of our warehouse.
In the shipping of flooring materials, due to the fragile nature of the product, a minor damage during transit is expected. Any breakage that is less than 5% of the order is considered a “Minor breakage” industry-wide and will not qualify for refund or replacement. If the damage is in excess of 5%, our claim resolution team will step in to resolve the matter.